Returns & Refunds

Dwell Furniture · Last updated: July 26, 2026

Why all sales are final

Every piece we sell is pre-owned and one of a kind. There is only ever one of each item, each is individually photographed and described, and each is inspected before it leaves us. Because a returned piece cannot simply go back into stock, we are not able to accept returns for change of mind, fit, colour preference, or because a piece did not work in a particular room.

We would much rather you buy with confidence than buy by mistake. Before you order, please look closely at the photos, read the measurements in the description, and ask us anything — we are happy to send more photos, take specific measurements, or answer questions about condition and wear.

No exchanges

We do not offer exchanges or swaps for a different piece. Because each item is unique and one-of-one, we cannot substitute a comparable replacement.

Damaged or not as described

We deliver every piece ourselves, which gives you the chance to look it over before you accept it. Please inspect your piece at the time of delivery, while our crew is still with you.

1. Refuse it at delivery — the easy way

If a piece arrives damaged or is not what was described, refuse it on the spot. Point it out to the delivery crew and it goes straight back on our truck. You sign nothing, you pay nothing, and we refund you in full. This is the only point at which we collect a piece, and it costs you nothing.

2. After you have accepted delivery

Once you have accepted and signed for a piece, we no longer collect it. If you find a genuine problem afterwards, you may still return it — but you will need to bring it back to us yourself, at your own transport cost, within 30 days of delivery:

Dwell Furniture
400 E Taliaferro St, Madill, OK 73446

Please contact us first so we can confirm a time and make sure someone is there to receive it. Include your name and order details, photos showing the damage or discrepancy, and a short description of the problem.

We do not charge you any restocking or return fee either way — but after delivery is accepted, getting the piece back to us is your responsibility.

Once the piece is back with us, you choose a full refund or a replacement. Refunds are issued to your original payment method within 5 business days. Nothing is ever shipped or mailed back — all returns are in person.

Order cancellations

Plans change. If you need to cancel, contact us before your piece has been dispatched for delivery and we will cancel and refund the order in full. Once a piece is out for delivery, the sale is final under the terms above.

Delivery area

We deliver locally, within roughly three hours of Madill, Oklahoma. Delivery is free on orders over $2,200; otherwise local delivery is a flat $149. We do not currently ship outside our local delivery area.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including rights relating to goods that are faulty or not as described.

Contact us

Questions about an order, or need to report a problem?

• Email: george@junkerz.com
• Phone: (707) 291-7788
• Address: 400 E Taliaferro St, Madill, OK 73446

We answer every message, usually the same day.